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Our Store Policies
At Mother Nature Made Organic Skin Care, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
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Booking Policy
BOOK ALL DESIRED SERVICES
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It is imperative that all desired services are booked at the time your appointment is scheduled. This ensures that enough time is reserved for your complete treatment.
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Additional services may not be able to be accommodated if they are not booked in advance.
DEPOSIT & PAYMENT METHOD
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A deposit is required to secure your appointment. Deposits are non-refundable and will be applied toward the total cost of your service.
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A valid payment method must remain on file at the time of booking.
CANCELLATION POLICY
CANCELLATIONS & RESCHEDULING
A minimum of 24 hours' notice is required for cancellations or rescheduling.
Cancellations or rescheduling requests made less than 24 hours before your appointment will result in a 30% cancellation fee charged to the card on file.
This policy also applies to last-minute rescheduling.
NO-SHOW POLICY
Clients who fail to show up for their scheduled appointment without notice will be considered a no-show.
No-show appointments are subject to a 30% fee charged to the card on file, and the original deposit is non-refundable.
LATE ARRIVALS
A 15-minute grace period is provided.
Arrivals more than 15 minutes late may be required to reschedule if the delay interferes with another client's appointment. In this case, the deposit will not be refunded or transferred, and the applicable cancellation/rescheduling fee may be charged.
NO EXCEPTIONS
These policies are in place to protect appointment availability and ensure that each client receives the time and attention their services require.
There are no exceptions to the booking, cancellation, rescheduling, deposit, or no-show policies.
Thank you for respecting my time and allowing me to provide the best possible experience for every client.
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SHIPPING, IN STORE PICK-UP & RETURN POLICY
RETURNS & EXCHANGES
We do not accept returns or exchanges.
However, if we make a mistake with your order, such as sending the wrong size or wrong product, we will correct the order immediately. The correct item will be sent to you at no additional cost.
Please contact us as soon as possible if there is an issue with your order so we can correct it promptly.
SHIPPING — $8
Shipping is available within the United States only.
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Shipping is $8
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Please allow 5–7 business days for shipping.
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Once your order has been fulfilled and shipped, a tracking number will be generated and emailed to you.
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Shipping time begins after your order has been processed and fulfilled.
IN-STORE PICKUP — FREE
In-store pickup is free.
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Pickup is available Saturday & Sunday
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Pickup hours are 10:00 AM–2:00 PM
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Please allow 1 business day for order processing.
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Do not come to pick up your order until you receive an official In-Store Pickup Confirmation.
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Your confirmation will let you know that your order is ready and provide the appropriate pickup information.
ORDER PROCESSING & WAIT TIMES
Please allow 3 business day for order processing before your order is ready for pickup, delivery, or shipment.
Processing time does not include shipping transit time.
Once your order has been processed, you will receive the appropriate notification:
Shipping: Tracking information will be emailed to you once your order has shipped.
In-Store Pickup: You will receive an In-Store Pickup Confirmation when your order is ready. Please wait for this confirmation before arriving to pick up your order.
Thank you for your patience and for supporting our business!
